How Beauty and Personal Care Brands Can Bring In-Store Experiences Online

For beauty and personal care shoppers, there are seemingly endless numbers of product options — and it may seem that every day there is a new viral product hitting the market that promises faster, better results.

This growth of options has also led shoppers to demand more information at every stage of the buying journey.

The global beauty and personal care market is predicted to reach $103.8 billion in 2023, according to Statista, and omnichannel shopping experiences offer shoppers the opportunity to access the information they need at the right time to drive conversion.

For beauty and personal care brands, offering these shopping experiences is vital for long-term success. As shoppers adopt new digital habits, brands must find ways to bring the in-store experience online. Here are three tips for creating engaging product experiences online.

Tip 1: Leverage User-Generated Content 

User-generated content, such as product reviews and testimonials, is one of the most valuable tools for brands. Beauty and health shoppers increasingly look to their peers to discover the most popular and top-performing products on the market, and these testimonials can help them make buying decisions online.

For brands with strong customer loyalty, these followers are often eager to share their product experiences on the review section of retailer or direct-to-consumer (D2C) sites, as well as on their personal social media accounts. Brands can bring user-generated content into their digital channels in several ways, including direct customer outreach or requests for reviews on social media.

Image Source: Revlon Instagram

Tip 2: Build Engaging Product Experiences

When a shopper goes into a brick-and-mortar store to purchase beauty and health products, product displays are one of the top ways brands can catch their attention. Brands must focus on creating engaging product experiences, as they are the key to standing out against the competition online.

Enhanced content, which includes image galleries, videos, comparison charts, PDF downloads, and more, can help your brand provide the necessary information for securing a sale online. Enhanced content can help capture the attention of shoppers and has been shown to boost conversion by up to 15% across most categories, according to Salsify internal data.

Image Source: Revlon Amazon

Brands must consider the in-store experiences customers seek — knowledgeable in-store consultants, the ability to test and try-on products, etc. — and use content to recreate the experience online.

Brands can highlight tutorial videos of popular social media influencers using their new skincare line. They could use a comparison chart to highlight the range of color shades for a new lipstick collection. Enhanced content gives brands the power to deliver compelling experiences that convert.

Tip 3: Embrace New Technologies

Beauty retailer Sephora may have one of the most popular augmented reality (AI) tools in the industry, Visual Artist. The 3D live experience is available both on desktop and on its mobile app and allows customers to try-on products in real-time and test expert-curated looks. Customers can quickly add products to their shopping carts, save the product list, or even share it on social media.

Chat tools are another way brands can answer questions online that would frequently be covered by an in-store consultant. Whether through a chatbot or a real salesperson, these chat features can help keep customers engaged online.

Image Source: Sephora

Meet Customer Demand for Information

Compelling brand stories, consistent content across retail channels, and engaging product experience that leverage new technologies can help shoppers experience brands virtually, boosting conversion and expanding market share.