PIM
Manage all product content in one central system of record.
Activation
Easily syndicate product content to every consumer touch point.
Enhanced Content
Enrich product pages with below-the-fold content and rich media.
Catalog Sites
Share secure, on-brand, and always up-to-date digital product catalogs.
Automation
Enhance collaboration with Salsify’s automated workflow engine.
Activation Insights
Continuously optimize your organization’s product content syndication.
GDSN Data Pool
Synchronize standard supply chain, marketing, and ecommerce attributes globally.
PXM Platform, Integrations, and APIs
Integrate the PXM platform with the rest of your enterprise systems architecture.
Supplier Onboarding
Accelerate supplier onboarding while ensuring your schema requirements are met.
Product Listing
Sell products faster with Product Listing.
Content Enrichment
Increase online conversions with Content Enrichment.
Automation
Save time and increase operational efficiency with retail automation.
SXM Platform, Integrations, and APIs
Integrate the SXM platform with the rest of your enterprise systems architecture.
Activation Network
Automate how you exchange product content data to the digital shelf.
Enhanced Content Network
Turn product pages into product experiences with Enhanced Content.
Ecommerce Platform Integrations
Create winning product experiences on owned sites with powerful ecommerce software.
GDSN Data Pool
Synchronize standard supply chain, marketing, and ecommerce attributes globally.
Open Catalog
Connect to the digital shelf faster with an open, standardized, and free product catalog.
Resources
Resource Library
Explore our ecommerce resources to get everything you need to win on the digital shelf.
Blog
Read our blog to get actionable insights for navigating changing markets and industry demands.
Webinars
Watch our on-demand ecommerce webinars to gain expert advice and tips from our community of industry leaders.
Engineering Blog
Explore our engineering blog to get developer resources, insights, and tips.
Events
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Knowledge Base
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Product Updates
Explore the latest news and updates for Salsify products.
API
Examine our comprehensive API and webhook guides to start working with Salsify quickly.
Download Salsify's report to get insights into the latest trends and consumer behaviors.
Customer reviews are written statements that consumers post online or share in person that express their opinions and feedback on their engagement with a brand and its products.
In an ecommerce landscape highly saturated with brands, products, and marketing materials, today’s consumers increasingly look to recommendations from trusted sources to find and purchase products. Because of this dynamic, positive customer reviews are critical to a modern ecommerce business’s success.
Many brands specifically solicit reviews from customers by sending emails, forms, or pop-ups directly after the customer makes a purchase.
These follow-up communications — especially when automated — can be easy, effective ways of garnering honest reviews. Other brands create simple pathways from their point-of-sale (POS) systems that make it easy for consumers to write product reviews.
Successful businesses not only solicit customer reviews, but also respond quickly to them — even the negative ones. Engaging with customer feedback shows that the business is willing to listen to and act on customers’ needs, wants, and opinions. Doing so can help build and strengthen customer loyalty.