Order Management System (OMS)

An order management system (OMS) is a technology platform that enables a brand to efficiently fulfill orders, manage inventory, and handle returns.

What Is an Order Management System (OMS)?

An order management system (OMS) provides brands and retailers with one central source for managing orders from all sales channels within the brand's omnichannel environment. These systems typically handle all aspects of order fulfillment, from the initial inventory management to the product shipment. After a customer places an order, the system quickly logs the order, picks the item from the inventory storage or warehouse, and automatically finds the optimal shipping route for that order. Additionally, an order management system (OMS) often provides brands with critical insights into their inventory and operational processes, enabling teams to make better, more cost-effective decisions. Most importantly, order management systems can do all of this — and more — from a centralized platform, which makes it easy for brands to find efficiencies and get products to customers quickly.

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