Learn about the digital shelf, including strategies for winning sales.
How (and How Much) Will AI Change Shopping
Rob Gonzalez, Salsify co-founder & CMO, explains the shift to chat-based discovery and how brands can prepare.
Learn MorePIM
Manage all product content in one central system of record.
Syndication
Easily syndicate product content to every consumer touch point.
Enhanced Content
Enrich product pages with below-the-fold content and rich media.
Intelligence Suite
Bring AI-powered capabilities directly into your Salsify workflows.
Grocery Accelerator
Leverage the first-ever category-wide PXM accelerator in the grocery industry.
GDSN Data Pool
Synchronize standard supply chain, marketing, and ecommerce attributes globally.
Digital Shelf Analytics
Continuously optimize your organization’s product content syndication.
Catalog Sites
Share secure, on-brand, and always up-to-date digital product catalogs.
Automation and AI
Automate business processes and enhance Salsify workflows with AI.
PXM Platform, Integrations, and APIs
Integrate the PXM platform with the rest of your enterprise systems architecture.
Resources
Resource Library
Explore our ecommerce resources to get everything you need to win on the digital shelf.
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Gain the latest tips, industry trends, and actionable ecommerce insights.
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API
Examine our comprehensive API and webhook guides to start working with Salsify quickly.
2026 Consumer Research
Our latest report shares shoppers' fresh insights on buying behavior, loyalty, AI trust, and more.
DownloadThe retention stage is a phase of the marketing and sales funnel that involves a business encouraging customers to come back after they’ve made a purchase.
In the sales funnel, the customer first becomes aware of the brand. Then, they consider and compare their options, ultimately making a purchasing decision. The retention stage occurs after these core steps take place, and it involves the business marketing to the customer to encourage them to come back to the brand and make another purchase.
The retention stage is one of the most critical — but often most overlooked — stages of the funnel. Retaining customers is often less expensive than attracting new ones, and it helps boost referrals, which can bring in even more business.
To measure the success of their retention efforts, a business can use several metrics, including customer lifetime value (LTV), customers’ net promoter scores (NPS), or customer churn rate. Each of these metrics gives the business insight into how many customers are coming back for repeat purchases and at what rate they’re losing customers.