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    Unified Customer Profiles

    Unified customer profiles are comprehensive records of how individual customers have engaged or interacted with a brand.

    What Are Unified Customer Profiles?

    Customers typically engage with brands through multiple channels and touch points before making a purchase. Unified customer profiles use real-time data to create a record of each individual shopper's interactions with the brand, giving the brand a holistic view of how each customer moves through various touch points.

    Creating unified customer profiles requires brands to have full-scale, integrated data collection systems, such as a product experience management (PXM) system or a customer relationship management (CRM) solution.

    By integrating data collection across all touch points in an omnichannel business environment, brands can efficiently access the data needed to create unified customer profiles and use that information to target each shopper with personalized marketing messages.

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