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    User Flow Optimization

    User flow optimization is the process of enhancing a person's ability to easily navigate a website or web page.

    What Is User Flow Optimization?

    A user flow is the way a person moves through a website to complete a task, such as finding information they're looking for or making a purchase on an ecommerce site. When customers encounter clunky navigational flows on brand websites, they're more likely to abandon their search (and possible purchase) to go to another website.

    User flow optimization, then, is the process of identifying where these hiccups might occur and refining the navigational flow to make it as easy for customers to move through as possible.

    Many brands use user behavior tracking tools to monitor shoppers' movements and interactions with a brand website. That data enables the brand to conduct user flow optimization strategies to enhance navigation and make it more likely that the shopper will complete a desired task.

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