Resources
Resource Library
Explore our ecommerce resources to get everything you need to win on the digital shelf.
Blog
Read our blog to get actionable insights for navigating changing markets and industry demands.
Webinars
Watch our on-demand ecommerce webinars to gain expert advice and tips from our community of industry leaders.
Knowledge Base
Investigate our knowledge base to build your Salsify skills and understanding.
Product Updates
Explore the latest news and updates for Salsify products.
API
Examine our comprehensive API and webhook guides to start working with Salsify quickly.
Download our report for emerging consumer trends with direct insights from shoppers that will help you thrive on the digital shelf.
Gain an inside perspective into Salsify’s technology and research and development (R&D) roadmap — leveraging a global workforce of 800 talents, with approximately 25% of our global organization in customer success functions.
Benefit from our unique insights into successful support strategies and management plans — stemming from our experience with hundreds of clients spanning across multiple verticals, including consumer packaged goods, home improvement, and fashion and apparel. We achieve high levels (more than 90%) of customer support satisfaction.
Take advantage of our team’s knowledge and experience to quickly and proactively solve any issues you may encounter. We’ve developed and deployed best-in-class support methodologies and assets to accelerate digital transformation.
Build new skills — tailored to your particular role — at your own pace, with access to online tools such as the Salsify Training Center, Salsify Knowledge Base, and Salsify Developer Hub.
Take advantage of unlimited access to product experts who can support you with any challenges you may have on the platform. We’re here for you in those critical moments.
Select designated users to access all of your selected support plan features and engage in direct communication with the Salsify support team.
Contact our support engineers, who are on call 24 hours a day, 7 days a week, including holidays and weekends for major issues. If you need expert guidance on a critical issue in a specific area, our response time can be as fast as 30 minutes.
Get help instantly using our live chat, which provides real-time access to our team.
Prioritize the creation of custom reports — with help from the Salsify team. Salsify Readiness Reports give you visibility into the completeness of your data and how ready you are to publish to each of your channels.
Learn more about our support plan options — and choose which one is best for you. If you’re interested in our support services, please contact your account manager for more information.
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