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Manage all product content in one central system of record.
Activation
Easily syndicate product content to every consumer touch point.
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Enrich product pages with below-the-fold content and rich media.
Catalog Sites
Share secure, on-brand, and always up-to-date digital product catalogs.
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Supplier Onboarding
Accelerate supplier onboarding while ensuring your schema requirements are met.
Product Listing
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Content Enrichment
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Automation
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SXM Platform, Integrations, and APIs
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Activation Network
Automate how you exchange product content data to the digital shelf.
Enhanced Content Network
Turn product pages into product experiences with Enhanced Content.
Ecommerce Platform Integrations
Create winning product experiences on owned sites with powerful ecommerce software.
GDSN Data Pool
Synchronize standard supply chain, marketing, and ecommerce attributes globally.
Open Catalog
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Resources
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Channel conflict is when two or more partnering brands or manufacturers compete within the same supply chain or segment, disrupting their partner’s ability to sell to customers within that chain.
An effective supply chain relies on supportive, streamlined partnerships where brands, retailers, manufacturers, and distributors work together to get products in consumer hands quickly. But within any partnership structure, channel conflict can occur.
Channel conflict can disrupt operations and, ultimately, sales by adding a kink in an otherwise smooth workflow. If a manufacturer doesn’t deliver products to a retailer on time, they’ll need to take time to address delays. If a large retailer starts competing with a smaller retailer within the same market or product segment, the conflict might cause disruptions at the manufacturing level.
As another example, a brand might treat a brick-and-mortar retailer differently than an ecommerce retailer, causing the ecommerce business to lose ground in the market.
In each of these examples, the channel conflict can disrupt operations at all levels. That’s why it’s critical for all parties to maintain effective communication and resolve conflicts swiftly.