Live Chat for Ecommerce

Live chat for ecommerce is a technology that enables a brand team to communicate in real time with customers via a chat capability.

What Is Live Chat for Ecommerce?

Live chat for ecommerce is a real-time tool that enables chat-based communication between a brand and a customer. As a customer browses a website, they can click a button to activate the live chat feature. From there, the technology connects them with a human agent who can answer their queries. In many cases, live chat for ecommerce uses artificial intelligence (AI) tools to triage questions by category or need, enabling better and more efficient query filtering. This process ensures that the right human agents are assigned to the right queries. Live chat for ecommerce is another tool that supports the convenience economy, giving customers quick, easy access to the answers they need to make informed purchasing decisions.

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