Touchless Retail

What Is Touchless Retail?

Contactless shopping experiences gained serious traction during the pandemic, as shoppers around the world looked for ways to safely find and purchase the products they needed.

Since then, touchless retail has remained a staple of the global shopping landscape, and many brands have made adjustments to their shopping experiences to create more opportunities for customers to get products without having to physically touch an item or person. In terms of the point-of-sale, brands have enabled tap-to-pay options, QR codes, and mobile wallet payment options to allow shoppers to purchase without having to touch a piece of technology.

Brands have also implemented buy online, pick up in-store (BOPIS); buy online, pick up at curb (BOPAC); and drop shipping capabilities to not only embrace touchless retail, but also give customers the easy, convenient experiences they increasingly demand.