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    User Segmentation by Behavior

    User segmentation by behavior is a method of grouping customers based on the way they engage with a website, brand, or product.

    What Is User Segmentation by Behavior?

    Segmenting website users or shoppers enables brands to create better, more personalized marketing materials that resonate with those users' identities and interests. While demographic-based segmentation focuses on who customers are — their gender identity, age, location, etc. — user segmentation by behavior groups customers by the actions they take.

    Using product experience management (PXM) systems or user behavior tracking tools, brands can identify behavioral patterns across customer bases, including spotting:

    • Shoppers who browse an ecommerce site but don't make a purchase
    • Shoppers who frequently download marketing assets or engage with email campaigns
    • Shoppers who heavily trust influencers — and those who don't
    • Shoppers who have bought similar products in the past
    These kinds of customer insights, derived by user segmentation by behavior, give the brand the data to create highly effective, targeted campaigns that connect with those specific behaviors.

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