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    Customer Advocacy Programs

    Customer advocacy programs are initiatives in which highly satisfied shoppers actively promote a brand or its products.

    What Are Customer Advocacy Programs?

    Satisfied customers are great, but brand ambassadors are even better. Customer advocacy programs help turn happy customers into active promoters of a brand, recommending the brand and its products to friends, family, or influencer audiences. Rather than waiting on customers to write reviews or make recommendations, a customer advocacy program actively recruits satisfied consumers to participate in case studies, product reviews, social media posts, and more. Many programs provide customers some kind of reward — such as cash back, discounts on future orders, or credits — for participating in customer advocacy programs. These programs are mutually beneficial and help build brand awareness, customer loyalty, and brand evangelism.

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